SHIPPING & RETURNS
Here is information about shipping for orders placed through the website. For further questions, SKETCH customer service will be happy to assist you by email:firstname.lastname@example.org, or by phone: 972-3-9628299.
Shipping Options and Costs When Purchasing through the Website:
- Home Delivery – To any address in Israel, free with any purchase of over 1000 NIS, or for a charge of 40 NIS for orders under 1000NIS.
- In-Store Pickup – All SKETCH pick ups will be from the HaTachana location (2 Koifmann st. , Tel Aviv – Jaffa)
- International Orders – To any address outside Israel a 200NIS flat rate will be charged.
- For Home Delivery – After we receive and confirm your order, the package will be delivered to you by a shipping company between 2-7 business days after placing your order on the website. Deliveries cannot be made on Fridays or on holiday eves. *Please note: For the most efficient shipping of your products, you should choose shipping to the address where you are located most of the day – at work, at home, or at any other address of your choosing.
- In-store Pickup – The package will arrive at the SKETCH store within 2-7 business days from the date the order was placed on the website. When your shipment arrives at the store, a SKETCH representative will contact you by telephone, and you will be able to pick up your order during store opening hours.
- For International Orders- After we receive and confirm your order it will be mailed out within 2 business days. Arrival times may vary depending on location. A tracking number will be emailed to you once order is mailed.
Orders on the SKETCH website can be made to any country that the Postal Service delivers to.
Canceling an Order on the Website:
To cancel an order please call ,972-3-9628299, or email , email@example.com immediately. If the order has not been shipped a full refund will be provided to you.
Return or Exchange of Items Purchased through the Site:
You can exchange or return any item you purchased through the site within 14 days of the date you received it. Go to any of the SKETCH stores with the item and original invoice, and you can get your choice of a store credit, an alternate item, or a refund.
Should you change your mind regarding a purchase despite the arrival of the items you purchased with no defects, you are entitled to full credit for the purchase within 14 days of the moment you received the item, but not for the shipping costs.
Terms for Return or Exchange of Items Purchased through the Site:
In order to return a product, or exchange it for another, you must return the product to SKETCH along with the original invoice. In addition:
- Clothing items must not have been used at all and must bear the label attached to them.
- Jewelry must be in their original, unopened package.
- According to law, undergarments cannot be returned or exchanged.
- We cannot allow return/exchange of an item that was used or whose package was opened.
Receiving Credit for Return of an Item:
You can receive a SKETCH credit, or a refund to the credit card with which the transaction was executed, or a check. The credit for an item that was purchased through the site will be executed within 14 business days of returning the item. We will cancel the transaction with the credit card company, so there is no need for you to contact them directly.
Cancellation of a Transaction by SKETCH:
Your order might not be executed if, after your purchase was completed, the item you chose is out of stock, or if the full details of your credit card and/or your full personal details were not received by the system.
In any such case, customer service will contact you. For details and inquiries regarding products and their supply, you can contact SKETCH’s customer service by email: firstname.lastname@example.org, or by phone: 972-3-9628299.